• video

Get2Know – Shop Management SE

  • video

Using Symptoms

Discussion of using Symptoms to quickly receive vehicles, record the customer complaints, looking professional, assigning value to diagnostic time and presenting the customer with standardized pricing in simple language.

About the Author

Tim McDonnell

Tim McDonnell first joined Mitchell 1 in 1985 and is a senior product marketing manager for Manager SE. He has experience with various Mitchell 1 products and is the company’s primary media developer for product training assets and a subject matter expert in shop management software and other Mitchell 1 products. He also served as the Vice-Chair of the AMI Board of Trustees from 2009-2015. He is also the “voice of Mitchell 1” – you’ll hear him on the recorded message when you call the Mitchell 1 office.