ShopKey Pro - ShopKey Support

Get2Know – ShopKey Pro

Get2Know more about ShopKey Pro with the availavble online guides… and more. Connect with other ShopKey users, or get request support from our professional product teams.

Training Videos

The ShopKey Pro team has created short focused videos to help you quickly learn the key features.
- 1Search Plus
  
  1Search Plus is the fastest way to find both OEM and Suretrack expert community real fixes. The return is a series of cards that follow a tech's diagnostic and repair path
- Estimate Guide
  
  Overview of Estimate Guide settings for labor rates, taxes, fees, discounts, creating and saving quotes with or w/o customer information
- Maintenance
  
  Scheduled services by mileage intervals, indicator lamp, other types with details and labor times
- Modules
  
  Overview of the repair information types in each ShopKeyPro module
- Quotes
  
  Building, storing and recalling stored quotes
- SureTrack
  
  Overview of the expert Community tab - users can submit questions, search answers, track their own contributions
- Service Manual
  
  Service Manual provides a point-and-click method to lookup repair information by category
- Vehicle Selection
  
  ShopKeyPro Vehicle Selection options - History, VIN or Year-Make-Model modes plus Recalls
Live Training

Schedule a session and learn all the ins and outs of ShopKey Pro.Schedule Yours

Self Help
- Getting Started
  with 1Search Plus

ShopKey Support Team

The Client Services team is ready to serve and support our customers. To reach the correct team for assistance, select one of the options below:

Customer Account Support

For assistance with your ShopKey account.
Technical Support

If your software is not working properly or you need installation or data update assistance.

Product Content Support

For help locating repair or estimating information in ShopKey Pro or TruckSeries.
SocialCRM Support

Find contact information for the support agent assigned to your shop.

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