Author Archives

  • Database Backup

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    Overview of database backup created locally on removeable media (flash drives)

  • Order Screen pt 1 of 2

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    Tour of the Order screen – part 1 of 2

  • Order Screen pt 2 of 2

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    Tour of the Order screen part 2 of 2

  • Order – Options Window

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    Overview of the various functions in Options for a selected order.

  • Labor Item Entry

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    Overview of the labor entry data fields and options inside the Labor Item Entry/Edit window.

  • Sublet Item Entry

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    Overview of Sublet (external labor) entry

  • Part Item Entry

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    Overview of the data fields and options found within the Part Item Entry / Edit window.

  • Notes Item Entry

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    Overview of the Order Item Entry – Notes window for one-time entries or repeat usage notes stored in Setup – Standard Descriptions.

  • Using Symptoms

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    Discussion of using Symptoms to quickly receive vehicles, record the customer complaints, looking professional, assigning value to diagnostic time and presenting the customer with standardized pricing in simple language.

  • Comebacks

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    Overview of the Comeback featue found in the Symptoms window and the associated reporting