Author Archives

  • Database Backup

    Overview of database backup created locally on removeable media (flash drives)

  • Order Screen pt 1 of 2

    Tour of the Order screen – part 1 of 2

  • Order Screen pt 2 of 2

    Tour of the Order screen part 2 of 2

  • Order – Options Window

    Overview of the various functions in Options for a selected order.

  • Labor Item Entry

    Overview of the labor entry data fields and options inside the Labor Item Entry/Edit window.

  • Sublet Item Entry

    Overview of Sublet (external labor) entry

  • Part Item Entry

    Overview of the data fields and options found within the Part Item Entry / Edit window.

  • Notes Item Entry

    Overview of the Order Item Entry – Notes window for one-time entries or repeat usage notes stored in Setup – Standard Descriptions.

  • Using Symptoms

    Discussion of using Symptoms to quickly receive vehicles, record the customer complaints, looking professional, assigning value to diagnostic time and presenting the customer with standardized pricing in simple language.

  • Comebacks

    Overview of the Comeback featue found in the Symptoms window and the associated reporting